Hire LATAM CS & support talent
From customer success managers to support engineers, account managers to CX leaders — explore every CS role we recruit across Latin America.
Customer Success Management
Retain and grow your accounts with LATAM CSMs who drive adoption, reduce churn, and expand revenue. Proactive relationship builders who know SaaS metrics inside out.
Technical Support
Deliver fast, expert tech support with LATAM engineers who troubleshoot, debug, and resolve complex product issues. Tier 1 through Tier 3 across every channel.
Account Management
Grow existing business with dedicated account managers who build trust, identify upsell opportunities, and ensure long-term customer satisfaction.
Argentina
Brazil
Mexico
Colombia
Chile
Uruguay
Peru
Costa Rica
Ecuador
Panama
Guatemala
Bolivia
Paraguay
VenezuelaArgentinaBrazilMexicoColombiaChileUruguayPeruCosta RicaEcuadorPanamaGuatemalaBoliviaParaguayVenezuelaCX Operations & Analytics
Optimise the entire customer journey with ops analysts who build workflows, track CSAT/NPS, automate processes, and deliver data-driven CX improvements.
Customer Support
Bilingual (English/Spanish/Portuguese) support reps who resolve issues fast and leave customers delighted. Live chat, email, phone — every channel covered.
CS & Support Leadership
Experienced customer success and support leaders who scale teams, set strategy, and drive NRR. From heads of CS to VPs and chief customer officers.
Why companies hire LATAM CS talent with GENTY
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CS professionals
placed in LATAM
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Client retention
year over year
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time-to-hire
The LATAM customer success advantage
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vetted CS pros
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bilingual talent
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LATAM countries
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cost savings
Access bilingual customer success talent across Latin America. Same timezone, native English fluency, significant cost savings.
What our clients say
Daniel Maloney
CEO, Tailwind
Their communication was also strong, and they made the whole hiring process feel less stressful. GENTY helped us reduce hiring time and quickly filled roles with high-quality candidates who matched the required skills.
Bob Karlseng
CEO, Title Company
They knew the type of experience and temperament needed for the roles.
Kara Banosian
CMO, Stavvy
They did not simply post resumes; they provided us with candidates who were a real fit, saving us time and effort in the hiring process.
Matt Martin
CTO, Tech Startup
GENTY recruitment helped us quickly find software engineers. Their team was proactive and made scheduling effortless.
Paul Rees
CEO, Spikr
The best thing about GENTY Recruitment was that they really comprehended our company culture and needs. They presented a shortlist of candidates in a timely manner.
Keith Hales
CEO, InfoSystems, Inc.
Their strength was in understanding the technical depth of our roles while still focusing on cultural fit. Communication was clear and consistent throughout.
Lalit Mangal
CEO, Airmeet
Instead of just filling positions, they focused on bringing in people who could grow and evolve with us.
Carlo Gualandri
CEO, Soldo
Their project management was very professional.
Melissa K.
Head of TA, Enterprise Client
Reliable partner for building a strong team. We liked how organized and structured the process was.
Praful Chavda
Founder, Startup
They took time to understand our team dynamics, not just the job description.
Greg Williams
President, Audigent
The most impressive fact to us was that they knew our industry and hiring requirements well. They demonstrated excellent communication, timely delivery, and receptiveness to feedback.
David Hsu
CEO, Retool
They not only sent resumes but also brought us candidates who really matched what we were seeking.
FAQ
Frequently Asked Questions
Everything you need to know about working with GENTY Recruitment.
We recruit CSMs, onboarding specialists, account managers, technical support engineers, CX analysts, support reps, and CS leadership — from junior to VP level across Latin America.
Yes. All candidates are fluent in English and most are also fluent in Spanish or Portuguese. Many are trilingual, which is ideal for companies serving diverse markets.
Absolutely. We focus heavily on candidates with B2B SaaS backgrounds who understand metrics like NRR, churn rate, CSAT, NPS, and health scores.
Yes. We regularly help companies build full CS teams — CSMs + support engineers + account managers + CX analysts — within 4–6 weeks.
Every candidate goes through communication assessments, SaaS knowledge tests, English proficiency evaluation, role-play scenarios, and culture-fit interviews. Only the top 5% are presented.
Our CS professionals work with Salesforce, HubSpot, Zendesk, Intercom, Gainsight, ChurnZero, Freshdesk, Jira, and other leading customer platforms.
Companies typically save 50–70% compared to US salaries. A senior CSM in LATAM costs significantly less while delivering the same quality of client relationships.
Contact GENTY Recruitment today and get matched with bilingual, SaaS-experienced CS professionals in under 2 weeks. From support reps to VP of CX — we'll find your ideal hire.
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