Hire Quality Assurance Analysts (CX) in LATAM
Access pre-vetted Quality Assurance Analysts (CX) from Latin America — detail-oriented professionals who review customer interactions, score agent performance, and drive support quality.
LATAM countries
Argentina
Brazil
Mexico
Colombia
ChileQA Skills
CX QA hiring · LATAM
Everything you need to hire QA Analysts (CX) in LATAM
We assess CX QA skills — rubric design, interaction analysis, agent scoring consistency, coaching reporting, and the capacity to systematically improve support quality.
QA Analyst (CX) assessment
We test analytical thinking, consistency, and attention to detail — only proven quality specialists presented.
CX QA across verticals
B2B SaaS, FinTech, e-commerce — analysts with vertical quality assurance experience.
Hire CX QA analysts across LATAM
Argentina, Colombia, Mexico — detail-oriented analysts with US support QA experience.
Why hire in LATAM Quality Assurance Analysts (CX)
Click on any card to learn more about the LATAM advantage.
Consistent quality scoring
Our analysts score tickets against clear rubrics — maintaining inter-rater reliability and giving agents objective, actionable feedback.
Coaching-ready reports
They compile insights into coaching opportunities — identifying agent strengths, weaknesses, and specific areas for improvement.
US timezone collaboration
QA Analysts work during US hours — collaborating with team leads on coaching sessions, calibrations, and quality reviews in real-time.
50–70% lower than US rates
Quality Assurance Analysts (CX) earn $1,500–$3,000/month in LATAM vs $3,500–$5,500 in the US. Quality oversight at competitive rates.
Trend identification
They spot patterns across hundreds of reviews — flagging systemic issues, knowledge gaps, and process problems before they impact CSAT.
Rubric development
Our analysts design and evolve quality rubrics — calibrating scoring criteria as products, processes, and customer expectations change.
Your trusted partner for hiring Quality Assurance Analysts (CX) in LATAM
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LATAM countries
From ticket reviews to coaching reports — Quality Assurance Analysts who systematically raise support quality.
How we find your perfect hire
Candidate funnel
/1 — Discovery Brief
We start every search with a detailed intake session to understand your role inside and out.
- Tech stack, seniority, and team structure
- Culture, working style, and timezone requirements
- Compensation benchmarks for LATAM markets
- Success criteria and interview process design
Hiring shouldn't be this hard
Sound familiar? Click on any card to see what it really costs you.
GENTY vs hiring QA analysts alone
GENTY delivers pre-vetted Quality Assurance Analysts (CX) with verified analytical and quality skills.
Top-rated on Clutch and G2 for quality, transparency, and results
Trusted by global startups and enterprises building teams in LATAM
5-star client satisfaction, verified by Clutch
What our clients say
Daniel Maloney
CEO, Tailwind
Their communication was also strong, and they made the whole hiring process feel less stressful. GENTY helped us reduce hiring time and quickly filled roles with high-quality candidates who matched the required skills.
Bob Karlseng
CEO, Title Company
They knew the type of experience and temperament needed for the roles.
Kara Banosian
CMO, Stavvy
They did not simply post resumes; they provided us with candidates who were a real fit, saving us time and effort in the hiring process.
Matt Martin
CTO, Tech Startup
GENTY recruitment helped us quickly find software engineers. Their team was proactive and made scheduling effortless.
Paul Rees
CEO, Spikr
The best thing about GENTY Recruitment was that they really comprehended our company culture and needs. They presented a shortlist of candidates in a timely manner.
Keith Hales
CEO, InfoSystems, Inc.
Their strength was in understanding the technical depth of our roles while still focusing on cultural fit. Communication was clear and consistent throughout.
Lalit Mangal
CEO, Airmeet
Instead of just filling positions, they focused on bringing in people who could grow and evolve with us.
Carlo Gualandri
CEO, Soldo
Their project management was very professional.
Melissa K.
Head of TA, Enterprise Client
Reliable partner for building a strong team. We liked how organized and structured the process was.
Praful Chavda
Founder, Startup
They took time to understand our team dynamics, not just the job description.
Greg Williams
President, Audigent
The most impressive fact to us was that they knew our industry and hiring requirements well. They demonstrated excellent communication, timely delivery, and receptiveness to feedback.
David Hsu
CEO, Retool
They not only sent resumes but also brought us candidates who really matched what we were seeking.
Transparent pricing
Our pricing
Choose the service that fits your hiring needs. No hidden fees, no surprises.
FAQ
Frequently Asked Questions
Everything you need to know about working with GENTY Recruitment.
A QA Analyst (CX) reviews customer interactions — tickets, calls, chats — against quality rubrics, scores agent performance, identifies coaching opportunities, and drives standards that improve customer satisfaction.
CX QA focuses on human interactions — evaluating agent tone, accuracy, empathy, and process compliance. Software QA tests code. Completely different skill sets and methodologies.
Typically 15–30 tickets per day depending on complexity and rubric depth. They also compile weekly/monthly reports on quality trends and coaching needs.
MaestroQA, Klaus, Kaizo for quality scoring; Zendesk, Freshdesk for ticket access; spreadsheets, Looker, Metabase for reporting; Slack for coaching communication.
Quality Assurance Analysts (CX) in LATAM earn $1,500–$3,000/month — 50–70% less than US rates of $3,500–$5,500/month.
First shortlists in 5–7 business days. QA Analyst roles average 10–14 days from kickoff to offer.
Yes. Real-time collaboration with support leads and agents happens during US business hours.
Every placement comes with a 3-month replacement guarantee at no additional cost.
Looking to hire in Quality Assurance Analysts (CX) from LATAM?
Contact Genty Recruitment
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