Genty Recruitment
G2Top rated LATAM recruitment agency on G2 and Clutch

Hire Voice of Customer Analysts in LATAM

Access pre-vetted Voice of Customer Analysts from Latin America — feedback experts who transform customer voices into product improvements and CX strategy.

NPS, CSAT, sentiment, feedback programs50–70% cost savings vs US3-month replacement guarantee

LATAM countries

Argentina flagArgentinaBrazil flagBrazilMexico flagMexicoColombia flagColombiaChile flagChile

VoC Skills

NPS ProgramsSentiment AnalysisCustomer InterviewsFeedback LoopsTrend AnalysisRecommendations
GENTY Recruitment

VoC Analyst hiring · LATAM

Trusted by 100+ businesses
Phonexa
Inaza
Bitso
Rave Digital
OYO
Rappi
Kavak
Konfio
Clara
Clip
Phonexa
Inaza
Bitso
Rave Digital
OYO
Rappi
Kavak
Konfio
Clara
Clip

Everything you need to hire Voice of Customer Analysts in LATAM

We assess VoC skills — survey design, sentiment analysis, customer research, feedback program management, and the ability to translate customer voices into business action.

VoC

VoC Analyst assessment

We test research skills, analytical ability, and feedback program design — only proven VoC professionals presented.

NPS ProgramsCSAT / CESSentiment AnalysisCustomer InterviewsSurvey DesignFeedback LoopsText AnalyticsTrend AnalysisSegmentationClose the LoopReportingRecommendations
Industries

VoC analysis across verticals

B2B SaaS, FinTech, enterprise — VoC analysts with vertical customer research experience.

SaaSeCommerceAI / MLMartechCrypto / Web3
LATAM Markets

Hire VoC analysts across LATAM

Argentina, Colombia, Mexico — bilingual analysts with US SaaS VoC experience.

Why hire in LATAM Voice of Customer Analysts

Click on any card to learn more about the LATAM advantage.

Feedback program design

Click to flip

Our VoC Analysts design comprehensive feedback programs — NPS, CSAT, CES, in-app surveys, and interview programs that capture customer sentiment across every touchpoint.

Click to flip back

Actionable insights

Click to flip

They don't just collect feedback — they analyze themes, identify patterns, and deliver specific recommendations that product, CS, and leadership teams can act on.

Click to flip back

US timezone research

Click to flip

VoC Analysts conduct customer interviews, present insights, and collaborate on research during US hours — real-time access to customer voices.

Click to flip back

50–70% lower than US rates

Click to flip

VoC Analysts earn $2,000–$4,000/month in LATAM vs $4,500–$7,500 in the US. Deep research at competitive rates.

Click to flip back

Close the loop

Click to flip

They manage closed-loop feedback processes — ensuring customers see their feedback translate into action, improving both satisfaction and trust.

Click to flip back

Cross-functional influence

Click to flip

Our analysts present insights that influence product roadmaps, marketing positioning, and CS playbooks — customer voice that shapes company direction.

Click to flip back

Your trusted partner for hiring Voice of Customer Analysts in LATAM

0+

VoC analysts
placed from LATAM

0%

Client retention
year over year

~0

Days average
time-to-hire

VoC hiring by the numbers

0+

vetted VoC analysts

0%

acceptance rate

up to 0%

cost savings

0+

LATAM countries

From NPS programs to customer interviews — VoC Analysts who make customer voices heard.

React
Node.js
TSTypeScript
Python
AWS
GoGo
Java
Kubernetes
Docker
PostgreSQL
GraphQL
Rust
Vue.js
Angular
MongoDB
Redis
Terraform
Swift
React
Node.js
TSTypeScript
Python
AWS
GoGo
Java
Kubernetes
Docker
PostgreSQL
GraphQL
Rust
Vue.js
Angular
MongoDB
Redis
Terraform
Swift

How we find your perfect hire

100301531

Candidate funnel

/1 — Discovery Brief

We start every search with a detailed intake session to understand your role inside and out.

  • Tech stack, seniority, and team structure
  • Culture, working style, and timezone requirements
  • Compensation benchmarks for LATAM markets
  • Success criteria and interview process design
1 / 6

Hiring shouldn't be this hard

Sound familiar? Click on any card to see what it really costs you.

No VoC program?

Click to flip

Our analysts design and launch VoC programs from scratch — NPS, CSAT, interviews, and feedback loops that capture customer sentiment systematically.

Click to flip back

Feedback not driving change?

Click to flip

They build closed-loop processes and deliver insights in formats that drive action — specific recommendations tied to business impact.

Click to flip back

US VoC analysts too expensive?

Click to flip

LATAM VoC Analysts cost 50–70% less with equivalent research, analytics, and feedback program management skills.

Click to flip back

Customer sentiment unknown?

Click to flip

Our analysts analyze sentiment across every channel — surveys, support tickets, reviews, and social — building a complete picture of customer perception.

Click to flip back

GENTY vs hiring VoC analysts alone

GENTY delivers pre-vetted VoC Analysts with verified research and feedback program skills.

GENTY Recruitment
Traditional agencies
Research + analytics skills tested
Resume review and interviews
80+ pre-vetted VoC analysts
Job boards and LinkedIn outreach
First candidates in 5–7 business days
4–6 weeks to first candidate
Fixed-fee pricing from $2,900 per hire
20–25% of annual comp ($6K–$12K)
3-month replacement guarantee included
No guarantee on research skills
Real VoC program experience verified
Self-reported experience
English C1/C2 + bilingual verified
Self-reported language skills

Top-rated on Clutch and G2 for quality, transparency, and results

Trusted by global startups and enterprises building teams in LATAM

5-star client satisfaction, verified by Clutch

Top Clutch Executive Search Mexico 2026
Top Clutch HR Recruiting Uruguay 2026
Top Clutch HR Recruiting Mexico City 2026
Top Clutch HR Recruiting Argentina 2026
G2 Clients Love Us

What our clients say

Daniel Maloney

CEO, Tailwind

Their communication was also strong, and they made the whole hiring process feel less stressful. GENTY helped us reduce hiring time and quickly filled roles with high-quality candidates who matched the required skills.

Bob Karlseng

CEO, Title Company

They knew the type of experience and temperament needed for the roles.

Kara Banosian

CMO, Stavvy

They did not simply post resumes; they provided us with candidates who were a real fit, saving us time and effort in the hiring process.

Matt Martin

CTO, Tech Startup

GENTY recruitment helped us quickly find software engineers. Their team was proactive and made scheduling effortless.

Paul Rees

CEO, Spikr

The best thing about GENTY Recruitment was that they really comprehended our company culture and needs. They presented a shortlist of candidates in a timely manner.

Keith Hales

CEO, InfoSystems, Inc.

Their strength was in understanding the technical depth of our roles while still focusing on cultural fit. Communication was clear and consistent throughout.

Lalit Mangal

CEO, Airmeet

Instead of just filling positions, they focused on bringing in people who could grow and evolve with us.

Carlo Gualandri

CEO, Soldo

Their project management was very professional.

Melissa K.

Head of TA, Enterprise Client

Reliable partner for building a strong team. We liked how organized and structured the process was.

Praful Chavda

Founder, Startup

They took time to understand our team dynamics, not just the job description.

Greg Williams

President, Audigent

The most impressive fact to us was that they knew our industry and hiring requirements well. They demonstrated excellent communication, timely delivery, and receptiveness to feedback.

David Hsu

CEO, Retool

They not only sent resumes but also brought us candidates who really matched what we were seeking.

Transparent pricing

Our pricing

Choose the service that fits your hiring needs. No hidden fees, no surprises.

Recruitment

from $2,900

Fixed-fee hiring for tech, sales & operations roles across LATAM

  • 3-month replacement guarantee
  • No upfront payments — pay on results
  • First candidates within 3–5 days
  • Pre-vetted & culturally screened
  • Dedicated recruiter assigned

Staffing

from $99/mo

We hire, onboard & manage — you focus on building your product

  • Per-employee monthly fee
  • Payroll, compliance & benefits handled
  • Onboarding & HR support included
  • Flexible scale up or down anytime
  • Dedicated account manager

Executive Search

Custom

C-level & VP hires for companies scaling in LATAM and beyond

  • Confidential & targeted headhunting
  • Leadership assessment & culture fit
  • Market mapping & competitor analysis
  • 6-month replacement guarantee
  • Board-ready candidate shortlists

Salary Benchmarking

Custom

Data-driven compensation insights for LATAM markets

  • Country & role-specific salary data
  • Percentile-based compensation bands
  • Benefits & equity benchmarking
  • Market trends & hiring insights
  • Custom PDF report delivered

FAQ

Frequently Asked Questions

Everything you need to know about working with GENTY Recruitment.

A VoC Analyst designs and manages customer feedback programs — NPS, CSAT, and CES surveys, customer interviews, sentiment analysis, and feedback loop processes that turn customer voices into actionable improvements.

NPS and CSAT surveys, in-app feedback, support ticket analysis, G2/Capterra reviews, customer interviews, social listening, and community feedback.

Survey tools (Qualtrics, Medallia, Delighted), analytics tools (Tableau, Looker, SQL), text analytics, sentiment analysis tools, and CS platforms.

Yes — they design interview guides, conduct qualitative research with customers, and synthesize findings into themes and recommendations for product and CX teams.

VoC Analysts in LATAM earn $2,000–$4,000/month — 50–70% less than US rates of $4,500–$7,500/month.

First shortlists in 5–7 business days. VoC roles average 10–14 days from kickoff to offer.

Yes. Customer interviews, insights presentations, and team meetings all happen during US business hours.

Every placement comes with a 3-month replacement guarantee at no additional cost.

Looking to hire in Voice of Customer Analysts from LATAM?
Contact Genty Recruitment

Don't want to wait? Book a call with our team directly.

Ready to build your dream team?

Tell us about your hiring needs and we'll get back to you within 24 hours.