Hire Support Operations Coordinators in LATAM
Access pre-vetted Support Operations Coordinators from Latin America — systems-oriented professionals who keep your support team's schedules, tools, and processes running smoothly.
LATAM countries
Argentina
Brazil
Mexico
Colombia
ChileOps Skills
Support Ops hiring · LATAM
Everything you need to hire Support Ops Coordinators in LATAM
We assess operational skills — scheduling proficiency, SLA management, tool configuration expertise, reporting ability, and the capacity to keep support operations efficient and reliable.
Ops Coordinator assessment
We test organizational ability, tool expertise, and analytical thinking — only proven operations professionals presented.
Support ops across verticals
B2B SaaS, FinTech, e-commerce — coordinators with vertical support operations experience.
Hire ops coordinators across LATAM
Argentina, Colombia, Mexico — detail-oriented coordinators with US support ops experience.
Why hire in LATAM Support Operations Coordinators
Click on any card to learn more about the LATAM advantage.
Systems-first thinkers
Our coordinators optimize the operational backbone — scheduling, tooling, and reporting that lets agents focus on customer interactions.
SLA visibility
They build and maintain dashboards that track SLA performance in real-time — giving leadership clear visibility into queue health and compliance.
US timezone operations
Operations Coordinators manage schedules, reports, and tools during US hours — real-time operational support when your team is active.
50–70% lower than US rates
Support Operations Coordinators earn $1,500–$3,000/month in LATAM vs $3,500–$5,500 in the US. Operations excellence at competitive rates.
Tool expertise
They configure and maintain Zendesk, Freshdesk, Intercom — setting up views, macros, automations, and routing rules that improve team efficiency.
Process documentation
Our coordinators document and improve support processes — creating SOPs, playbooks, and onboarding materials that scale with your team.
Your trusted partner for hiring Support Ops Coordinators in LATAM
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LATAM countries
From scheduling to SLA tracking — Support Operations Coordinators who keep your support machine running.
How we find your perfect hire
Candidate funnel
/1 — Discovery Brief
We start every search with a detailed intake session to understand your role inside and out.
- Tech stack, seniority, and team structure
- Culture, working style, and timezone requirements
- Compensation benchmarks for LATAM markets
- Success criteria and interview process design
Hiring shouldn't be this hard
Sound familiar? Click on any card to see what it really costs you.
GENTY vs hiring ops coordinators alone
GENTY delivers pre-vetted Support Operations Coordinators with verified operational and tool skills.
Top-rated on Clutch and G2 for quality, transparency, and results
Trusted by global startups and enterprises building teams in LATAM
5-star client satisfaction, verified by Clutch
What our clients say
Daniel Maloney
CEO, Tailwind
Their communication was also strong, and they made the whole hiring process feel less stressful. GENTY helped us reduce hiring time and quickly filled roles with high-quality candidates who matched the required skills.
Bob Karlseng
CEO, Title Company
They knew the type of experience and temperament needed for the roles.
Kara Banosian
CMO, Stavvy
They did not simply post resumes; they provided us with candidates who were a real fit, saving us time and effort in the hiring process.
Matt Martin
CTO, Tech Startup
GENTY recruitment helped us quickly find software engineers. Their team was proactive and made scheduling effortless.
Paul Rees
CEO, Spikr
The best thing about GENTY Recruitment was that they really comprehended our company culture and needs. They presented a shortlist of candidates in a timely manner.
Keith Hales
CEO, InfoSystems, Inc.
Their strength was in understanding the technical depth of our roles while still focusing on cultural fit. Communication was clear and consistent throughout.
Lalit Mangal
CEO, Airmeet
Instead of just filling positions, they focused on bringing in people who could grow and evolve with us.
Carlo Gualandri
CEO, Soldo
Their project management was very professional.
Melissa K.
Head of TA, Enterprise Client
Reliable partner for building a strong team. We liked how organized and structured the process was.
Praful Chavda
Founder, Startup
They took time to understand our team dynamics, not just the job description.
Greg Williams
President, Audigent
The most impressive fact to us was that they knew our industry and hiring requirements well. They demonstrated excellent communication, timely delivery, and receptiveness to feedback.
David Hsu
CEO, Retool
They not only sent resumes but also brought us candidates who really matched what we were seeking.
Transparent pricing
Our pricing
Choose the service that fits your hiring needs. No hidden fees, no surprises.
FAQ
Frequently Asked Questions
Everything you need to know about working with GENTY Recruitment.
A Support Operations Coordinator keeps the support team running smoothly — managing schedules, tracking SLAs, configuring tools, maintaining processes, generating reports, and ensuring the operational backbone of customer support is efficient and reliable.
Team Leads focus on people — coaching, mentoring, and escalations. Operations Coordinators focus on systems — scheduling, tooling, reporting, and process optimization. They're the operational engine behind the team.
Zendesk, Freshdesk, Intercom for ticketing; scheduling tools (When I Work, Humanity); reporting tools (Looker, Metabase, Google Sheets); workflow automation tools.
Yes. They generate daily, weekly, and monthly reports on SLA performance, ticket volumes, resolution times, agent productivity, and queue health.
Support Operations Coordinators in LATAM earn $1,500–$3,000/month — 50–70% less than US rates of $3,500–$5,500/month.
First shortlists in 5–7 business days. Operations coordinator roles average 10–14 days from kickoff to offer.
Yes. Schedule management, reporting, and tool configuration all happen during US business hours.
Every placement comes with a 3-month replacement guarantee at no additional cost.
Looking to hire in Support Operations Coordinators from LATAM?
Contact Genty Recruitment
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