Genty Recruitment
G2Top rated LATAM recruitment agency on G2 and Clutch

Hire CX Program Managers in LATAM

Access pre-vetted CX Program Managers from Latin America — program leaders who drive cross-functional CX initiatives from strategy to measurable impact.

CX programs, cross-functional delivery50–70% cost savings vs US3-month replacement guarantee

LATAM countries

Argentina flagArgentinaBrazil flagBrazilMexico flagMexicoColombia flagColombiaChile flagChile

Program Skills

Program StrategyCross-functional CoordJourney ImprovementKPI TrackingProject DeliveryChange Management
GENTY Recruitment

CX Program Manager hiring · LATAM

Trusted by 100+ businesses
Phonexa
Inaza
Bitso
Rave Digital
OYO
Rappi
Kavak
Konfio
Clara
Clip
Phonexa
Inaza
Bitso
Rave Digital
OYO
Rappi
Kavak
Konfio
Clara
Clip

Everything you need to hire CX Program Managers in LATAM

We assess CX program management skills — initiative design, stakeholder coordination, project execution, KPI tracking, and the ability to drive measurable CX improvements.

Program

CX PM assessment

We test program management, stakeholder skills, and CX domain expertise — only proven program leaders presented.

Program DesignStakeholder MgmtJourney MappingProject DeliveryKPI TrackingChange ManagementCross-team CoordRisk ManagementBudget ManagementVendor CoordReportingProcess Improvement
Industries

CX programs across verticals

B2B SaaS, FinTech, enterprise — PMs with cross-functional CX program experience.

SaaSeCommerceAI / MLMartechCrypto / Web3
LATAM Markets

Hire CX PMs across LATAM

Argentina, Colombia, Mexico — bilingual PMs with US SaaS CX program experience.

Why hire in LATAM CX Program Managers

Click on any card to learn more about the LATAM advantage.

Program execution

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Our CX PMs take CX initiatives from strategy to impact — structured project management, stakeholder alignment, and milestone tracking that delivers results.

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Cross-functional leaders

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They coordinate across CS, product, engineering, and marketing — aligning teams around CX improvements and driving accountability.

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US timezone coordination

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CX Program Managers run stakeholder meetings, program reviews, and team syncs during US hours — hands-on coordination in your timezone.

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50–70% lower than US rates

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CX Program Managers earn $3,000–$5,500/month in LATAM vs $6,000–$10,000 in the US. Program leadership at competitive rates.

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Measurable impact

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They define CX KPIs upfront and track progress — NPS improvements, CSAT lifts, resolution time reductions, and churn impact that prove program value.

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Change management

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Our PMs manage organizational change — training, communication, and adoption strategies that ensure CX improvements stick across teams.

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Your trusted partner for hiring CX Program Managers in LATAM

0+

CX PMs
placed from LATAM

0%

Client retention
year over year

~0

Days average
time-to-hire

CX PM hiring by the numbers

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vetted CX PMs

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acceptance rate

up to 0%

cost savings

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LATAM countries

From CX strategy to program execution — CX Program Managers who deliver measurable experience improvements.

React
Node.js
TSTypeScript
Python
AWS
GoGo
Java
Kubernetes
Docker
PostgreSQL
GraphQL
Rust
Vue.js
Angular
MongoDB
Redis
Terraform
Swift
React
Node.js
TSTypeScript
Python
AWS
GoGo
Java
Kubernetes
Docker
PostgreSQL
GraphQL
Rust
Vue.js
Angular
MongoDB
Redis
Terraform
Swift

How we find your perfect hire

100301531

Candidate funnel

/1 — Discovery Brief

We start every search with a detailed intake session to understand your role inside and out.

  • Tech stack, seniority, and team structure
  • Culture, working style, and timezone requirements
  • Compensation benchmarks for LATAM markets
  • Success criteria and interview process design
1 / 6

Hiring shouldn't be this hard

Sound familiar? Click on any card to see what it really costs you.

CX initiatives stalling?

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Our CX PMs bring structured execution — clear milestones, stakeholder accountability, and risk management that keeps initiatives on track.

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No cross-functional alignment?

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They coordinate CS, product, engineering, and marketing around CX goals — creating shared ownership of customer experience improvements.

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US CX PMs too expensive?

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LATAM CX Program Managers cost 50–70% less with equivalent program management and CX domain experience.

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Can't measure CX impact?

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Our PMs define KPIs, build tracking, and report on program impact — connecting CX initiatives to business outcomes.

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GENTY vs hiring CX PMs alone

GENTY delivers pre-vetted CX Program Managers with verified execution and stakeholder skills.

GENTY Recruitment
Traditional agencies
Program mgmt + CX skills tested
Resume review and interviews
80+ pre-vetted CX PMs
Job boards and LinkedIn outreach
First candidates in 5–7 business days
4–6 weeks to first candidate
Fixed-fee pricing from $2,900 per hire
20–25% of annual comp ($8K–$15K)
3-month replacement guarantee included
No guarantee on program skills
Real CX program experience verified
Self-reported experience
English C1/C2 + bilingual verified
Self-reported language skills

Top-rated on Clutch and G2 for quality, transparency, and results

Trusted by global startups and enterprises building teams in LATAM

5-star client satisfaction, verified by Clutch

Top Clutch Executive Search Mexico 2026
Top Clutch HR Recruiting Uruguay 2026
Top Clutch HR Recruiting Mexico City 2026
Top Clutch HR Recruiting Argentina 2026
G2 Clients Love Us

What our clients say

Daniel Maloney

CEO, Tailwind

Their communication was also strong, and they made the whole hiring process feel less stressful. GENTY helped us reduce hiring time and quickly filled roles with high-quality candidates who matched the required skills.

Bob Karlseng

CEO, Title Company

They knew the type of experience and temperament needed for the roles.

Kara Banosian

CMO, Stavvy

They did not simply post resumes; they provided us with candidates who were a real fit, saving us time and effort in the hiring process.

Matt Martin

CTO, Tech Startup

GENTY recruitment helped us quickly find software engineers. Their team was proactive and made scheduling effortless.

Paul Rees

CEO, Spikr

The best thing about GENTY Recruitment was that they really comprehended our company culture and needs. They presented a shortlist of candidates in a timely manner.

Keith Hales

CEO, InfoSystems, Inc.

Their strength was in understanding the technical depth of our roles while still focusing on cultural fit. Communication was clear and consistent throughout.

Lalit Mangal

CEO, Airmeet

Instead of just filling positions, they focused on bringing in people who could grow and evolve with us.

Carlo Gualandri

CEO, Soldo

Their project management was very professional.

Melissa K.

Head of TA, Enterprise Client

Reliable partner for building a strong team. We liked how organized and structured the process was.

Praful Chavda

Founder, Startup

They took time to understand our team dynamics, not just the job description.

Greg Williams

President, Audigent

The most impressive fact to us was that they knew our industry and hiring requirements well. They demonstrated excellent communication, timely delivery, and receptiveness to feedback.

David Hsu

CEO, Retool

They not only sent resumes but also brought us candidates who really matched what we were seeking.

Transparent pricing

Our pricing

Choose the service that fits your hiring needs. No hidden fees, no surprises.

Recruitment

from $2,900

Fixed-fee hiring for tech, sales & operations roles across LATAM

  • 3-month replacement guarantee
  • No upfront payments — pay on results
  • First candidates within 3–5 days
  • Pre-vetted & culturally screened
  • Dedicated recruiter assigned

Staffing

from $99/mo

We hire, onboard & manage — you focus on building your product

  • Per-employee monthly fee
  • Payroll, compliance & benefits handled
  • Onboarding & HR support included
  • Flexible scale up or down anytime
  • Dedicated account manager

Executive Search

Custom

C-level & VP hires for companies scaling in LATAM and beyond

  • Confidential & targeted headhunting
  • Leadership assessment & culture fit
  • Market mapping & competitor analysis
  • 6-month replacement guarantee
  • Board-ready candidate shortlists

Salary Benchmarking

Custom

Data-driven compensation insights for LATAM markets

  • Country & role-specific salary data
  • Percentile-based compensation bands
  • Benefits & equity benchmarking
  • Market trends & hiring insights
  • Custom PDF report delivered

FAQ

Frequently Asked Questions

Everything you need to know about working with GENTY Recruitment.

A CX Program Manager leads cross-functional customer experience initiatives — designing CX programs, managing stakeholders across departments, tracking KPIs, and driving projects that improve the overall customer journey.

CX Analysts focus on data and insights. CX Program Managers focus on execution — managing projects, coordinating teams, and driving initiatives from strategy to implementation.

Customer onboarding programs, VoC initiatives, journey improvement projects, self-service optimization, digital CX transformation, customer education programs, and CX tech implementations.

Project management tools (Asana, Monday, Jira), CX platforms, survey tools, analytics tools, and stakeholder communication tools.

CX Program Managers in LATAM earn $3,000–$5,500/month — 50–70% less than US rates of $6,000–$10,000/month.

First shortlists in 5–7 business days. Program Manager roles average 12–16 days from kickoff to offer.

Yes. Stakeholder meetings, program reviews, and cross-functional coordination all happen during US business hours.

Every placement comes with a 3-month replacement guarantee at no additional cost.

Looking to hire in CX Program Managers from LATAM?
Contact Genty Recruitment

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